Car Donations

Frequently Asked Questions

What are the benefits of donating a vehicle to Ascencia?

It’s easy, free, and secure! We convert vehicles into cash, which becomes a welcome donation to Ascencia. Your gift may qualify for a tax deduction, and you can avoid the cost and hassle of repairing or selling a car you no longer want.

Are there any costs?

No. There is no cost to the donor. All expenses are deducted from the gross sales price, and if the costs ever exceed the price, they are covered by CARS, our vehicle donation program provider.

What types of vehicles do you accept?

All vehicles are considered. We strive to accept all types of donated vehicles, running or not, including cars, trucks, trailers, boats, RVs, motorcycles, campers, off-road vehicles, planes, heavy equipment, farm machinery, and most other motorized vehicles. To find out if we can accept your vehicle, please complete our secure online vehicle donation form or call us toll-free at (855) 500-7433 during regular hours of operation.

Does my car have to be registered?

This varies from state to state. Each Vehicle Donor Service Representative is equipped with a 50-state guide for the steps necessary in each state and will advise you during the donation process.

Do I need a smog certificate or a safety inspection to donate my vehicle?

No. Even in states that typically require a smog certificate or safety inspection, you can still donate your vehicle without needing either.

My car doesn’t run or hasn’t been used in years. Can I still donate it?

Yes! We can accept most vehicles, whether they are running or not. However, it must be in one piece and towable, have an engine, and be accessible by a tow truck. To find out if we can accept your vehicle, please complete our secure online vehicle donation form or call us toll-free (855) 500-7433 seven days a week during regular hours of operation.

Where do I sign my title?

It varies, so please wait to mark the title until after you have discussed it with the vendor picking up your vehicle, as they are experts in your local area. If you have questions, you can call our toll-free number (855) 500-7433 to speak to a representative.

Can you pick up vehicles in all 50 states?

Yes! Our vehicle donation program can provide quick and convenient vehicle pick-up and towing just about anywhere in all 50 states. We provide vehicle donation processing in the contiguous 48 states and the District of Columbia without limitation. In Alaska, we service the Fairbanks and Anchorage areas with a 50-mile service radius. In Hawaii, we service the island of Oahu and the island of Hawaii. If you are outside of California and have questions about donating to Ascencia, please contact us via our secure online vehicle donation form or call us toll-free at (855) 500-7433 seven days a week during regular hours of operation.

How will my vehicle be picked up?

Once you have provided us with all necessary information via the online vehicle donation form or over the phone with one of our Vehicle Donor Support Representatives, we will arrange to have a licensed tow company pick up your vehicle at a time convenient for you. The vehicle will be picked up and taken to one of our many sale locations – all at no cost to you.

How quickly can I have my vehicle picked up?

In many cases, once the donation record has been created, we can schedule the vehicle to be picked up on the initial call. In other cases, we will contact you within two to three business days to schedule a convenient appointment time with one of our preferred towing vendors. If you need your car picked up sooner, please inform one of our Vehicle Donor Support Representatives during your initial call. We will do our best to accommodate your time frame. For more specific information about your vehicle donation, please call us at  (855) 500-7433 during regular hours of operation.

What do you do with donated vehicles?

Donated vehicles are sold through the used car markets and provide crucial funding for Ascencia’s programs. We work with an extensive network of nationwide and independent vendors to sell the vehicle and maximize donation proceeds. We regularly analyze vendor pricing and performance to improve the process, ensure the best possible return for Ascencia, and maximize the donor’s tax benefit. For unique or specialty items that have been donated, we may use other means to sell the vehicle to help ensure the maximum funds are received for each donation.

How long is the entire process from the pickup to when Ascencia receives its funds?

We have multiple sales outlets and work hard to find the best buyer for each vehicle. The entire sale process may take four to 12 weeks. The net cash proceeds from your generous vehicle donation are sent to Ascencia within five business days of receiving the sale proceeds from CARS’ auction or direct buyer providers.

What if I don’t have the title or have title issues?

In most states, you will need a clear title to the vehicle. But if you do not have it or have problems with your title, please call us anyway. It is possible that other arrangements can be made. The bank must clear or release any lien holder listed on the title. Please refer to the motor vehicle division in your state for clear instructions. We are also available seven days a week during regular hours of operation. Please call us toll-free at (855) 500-7433.

Are cars sold at auction?

We carefully evaluate each vehicle to find the best buyers. We assess the year, make, model, location, and resale potential, then monitor the sale to ensure maximum returns. In most cases, vehicles are sold through an auction facility. High-end or specialty vehicles are individually evaluated and sold for the highest market value.

Will I be notified when it sells?

Yes. Once your vehicle sells, we will email or mail a thank-you letter on behalf of Ascencia, which serves as a tax receipt. Please note that if your vehicle sells for more than $500 and your tax identification number has been provided, an IRS Form 1098-C, “Contributions of Motor Vehicles, Boats, and Airplanes,” will be mailed to you within 30 days of the sale stating the amount of gross proceeds received from your donation.

Who operates the Ascencia Vehicle Donation Program?

CARS (Charitable Adult Rides & Services) runs the Ascencia Vehicle Donation Program. CARS is an ISO 9001 certified 501(c)(3) nonprofit organization based in San Diego that operates under the governance of an independent board of directors and specializes in vehicle donation services for other nonprofits. CARS follows governmental compliance with all IRS and state regulations concerning vehicle donation programs, fundraising registrations, and charitable receipting requirements throughout all 50 states and Canada. CARS has also maintained an A+ Better Business Bureau rating for over ten years.